At MISALON, we understand that your satisfaction is paramount when it comes to skincare products. We strive to provide you with the highest quality items to enhance your beauty routine. However, if for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your peace of mind.
Returns:
If you wish to return a product, please do so within 30 days of the purchase date. The item must be unused, in its original packaging, and in the same condition as when you received it. To initiate a return, please contact our customer service team via email at alvamebio@yahoo.com or call us at +447440576079. Once we receive your return request, we will provide you with a return authorization number and further instructions on how to proceed.
Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Exchanges:
If you would like to exchange a product for a different item, color, or size, please contact us within 30 days of the purchase date. We will gladly assist you in selecting the right product and facilitate the exchange process. Like returns, exchange shipping costs are the responsibility of the customer unless there was an error on our part or the product received was defective.
Our Commitment:
At MISALON, we are committed to providing you with exceptional customer service and ensuring your satisfaction with every purchase. If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to reach out to us. Your feedback is valuable, and we are here to assist you in any way we can.
Thank you for choosing MISALON for your skincare needs. We look forward to serving you again soon!